Cancellation, refunds & delivery

Tote Orchard · Middle Child Asset Group LLC · Updated November 9, 2026

Cancel or ask about a refund

Email betterboxrentals@gmail.com or text 971-493-9694 with your booking details. The time we receive your notice determines the deadline; you do not need to wait for a reply to preserve that notice time.

Cancellation before delivery

Cancel at least 72 hours before the start of your scheduled delivery window for a full refund. With less than 72 hours’ notice, before a delivery attempt, a $35 cancellation fee applies and the remaining booking payment is refunded.

If we cancel before delivering your equipment, we refund all booking payments and charge no cancellation or missed-trip fee.

Missed delivery or pickup

A $45 fee applies to an actual attempted trip that cannot be completed for a reason described in section 7 of the rental terms, unless you gave at least 24 hours’ notice before the scheduled arrival window. No fee applies to an unattempted trip or a failure caused by us.

If you cancel after a qualifying missed delivery and before receiving equipment, only the $45 missed-delivery fee applies. We do not add the $35 cancellation fee. The remaining booking payment is refunded.

Early returns and extensions

Early returns are accepted by arrangement, with no refund for unused time. Request an extension at least 24 hours before pickup. Extensions require availability and written confirmation of the dates and charge.

Delivery and return process

Standard rentals last 14 calendar days. We deliver and collect equipment at an agreed accessible door, driveway or garage. You handle packing and moving your belongings. An adult authorized in advance must receive delivery, and equipment must be empty and ready at pickup.

Delivery and pickup are included in the package price at all eligible addresses in our supported cities. No separate city-based service charge applies. Both addresses and the selected package must meet our service-area limits. We review requests and respond within 24 hours; dates, arrival windows, availability and the full total must be confirmed before payment.

Payments and questions

All prices are in US dollars (USD). Full payment is due on approval, and a booking is confirmed after approval, acceptance of the rental terms and receipt of full payment. Online booking and payment are not yet open on this website. For an error, refund question or disputed charge, contact us using the email or phone above so we can review the booking and itemized charges.

Read the full rental terms for the complete conditions, equipment charges and payment authorization details.