Rental terms

Online booking agreement | Version November 9 2026

1 Company And Booking Details

These rental terms are between Middle Child Asset Group LLC, doing business as Tote Orchard (Company), and the customer identified in the booking (Renter). Contact Company at betterboxrentals@gmail.com or 971-493-9694. Business address: 2593 Carleton Way NE, Salem, OR 97301. This address is not an invitation for customer collection or returns without prior arrangement.
The confirmed booking record forms part of this agreement and identifies the Renter, selected package, equipment quantities, delivery and pickup addresses, dates and arrival windows, rental price, extension rate and any other expressly agreed charges. Bedroom descriptions are general package guides, not a guarantee that a package will hold all belongings.

2 Rental Period And Packages

The base rental period is 14 calendar days, with pickup scheduled 14 calendar days after delivery. Any different rental period must be agreed in writing before confirmation. The confirmed delivery and pickup dates and arrival windows control the booking. All equipment remains Company property.
All packages include the stated number of tote-and-lid sets and dollies. Base prices cover 14 calendar days. Approved extensions cost the stated amount for each additional week; the extension agreement records its exact duration and total charge.

Package Prices

Out on my own: 10 totes with lids; 1 dolly; $60 for 14 days; $20 per approved additional week.

One Bedroom: 25 totes with lids; 1 dolly; $110 for 14 days; $45 per approved additional week.

Two Bedroom: 40 totes with lids; 1 dolly; $150 for 14 days; $65 per approved additional week.

Three Bedroom: 55 totes with lids; 2 dollies; $205 for 14 days; $85 per approved additional week.

Four Bedroom: 75 totes with lids; 2 dollies; $260 for 14 days; $105 per approved additional week.

Five Bedroom: 100 totes with lids; 2 dollies; $335 for 14 days; $125 per approved additional week.

3 Requests Confirmation And Payment

Submitting a booking request does not by itself confirm a reservation. Company reviews requests and responds within 24 hours. A booking is confirmed only after Company approves availability and address eligibility, Renter accepts these terms, and full booking payment is received. Company provides a booking confirmation and payment receipt.
Full payment is due when Company approves the booking. The full booking total must be disclosed before payment. Delivery and pickup at eligible addresses are included in the package price; no separate city-based service charge applies.
Potential later charges are limited to those disclosed here and extensions or changes agreed in writing. These terms cover a single rental, not a recurring monthly subscription. Any future subscription requires its own disclosed billing terms and consent.

4 Service Area And Included Delivery

Salem, Keizer and West Salem: 10, 25, 40, 55, 75 or 100 totes; delivery and pickup included in the package price.
Silverton: 10, 25, 40, 55, 75 or 100 totes; delivery and pickup included in the package price.
Mount Angel: 10, 25 or 40 totes; delivery and pickup included in the package price.
Dallas, Independence, Monmouth, Stayton, Sublimity and Woodburn: 25 or 40 totes; delivery and pickup included in the package price.
Delivery and pickup are included for all eligible city and package combinations listed above. Both addresses must be eligible for the package; the more restrictive address limit applies to the entire booking.
Packages of 55, 75 and 100 totes are available only when both addresses are in Salem, Keizer, West Salem or Silverton. Multiple orders for the same move do not override package limits.
Albany, Turner, Aumsville and Jefferson are not served. Other unlisted locations are outside the current service area. A postal city name does not extend coverage to every rural address using that name. Company checks exact addresses before confirmation. Address changes require written Company approval and reconfirmation of eligibility, availability and total price.

5 Delivery Pickup And Access

Delivery and pickup take place at an accessible door, driveway or garage as agreed. Renter handles packing, loading belongings, moving belongings and unpacking; moving labor is not included.
Renter or another adult identified and authorized by Renter in writing before delivery must be available to accept equipment. If no authorized adult is available, Company may decline to leave equipment and offer rescheduling, subject to availability. Different unattended arrangements require prior written agreement.
Renter must provide accurate addresses, safe access and relevant access instructions. At pickup, all equipment must be empty, accessible and ready in the agreed location and arrival window.

6 Cancellation And Early Return

Cancel at least 72 hours before the start of the scheduled delivery window for a full refund. Cancellation with less than 72 hours of notice, before a delivery attempt, incurs a $35 fee; the remaining booking payment is refunded. If cancellation follows a qualifying missed delivery, section 7 applies instead.
Send cancellation by email or text to the Company contact details above and retain the message. The time Company receives the notice determines the deadline; a Company reply is not required to preserve that notice time.
Early returns are accepted by arrangement but do not create a refund for unused time. If Company cancels before equipment is delivered, Company refunds all booking payments and charges no cancellation or missed-trip fee.

7 Missed Delivery Or Pickup

A $45 fee applies when Company actually attempts delivery or pickup but cannot complete it because an authorized adult is unavailable at delivery, access is blocked, or equipment is not ready for pickup, unless Renter gave at least 24 hours of notice before the scheduled arrival window. No fee applies for a trip Company did not attempt or a failure caused by Company. Rescheduling is subject to availability.
If Renter cancels after one qualifying missed delivery and before equipment has been delivered, only the $45 missed-delivery fee applies. No additional $35 cancellation fee applies, and the remaining booking payment is refunded. Any further delivery attempt requires a separately agreed arrangement and disclosed charge before the trip.
A missed pickup after delivery does not cancel the rental or create an early-return refund. Company itemizes charges and does not both deduct and separately charge the same fee.

8 Extensions And Late Returns

Request an extension at least 24 hours before scheduled pickup. Extensions are subject to inventory and scheduling availability and require written Company confirmation showing the new pickup date, duration and total price. Each approved additional week is charged at the package extension rate unless a different price is expressly agreed in writing. Any partial-week price must be agreed in writing; no undisclosed partial-week charge is authorized.
An extension is not automatic. If equipment is late, contact Company promptly. Revised pickup arrangements and any additional rental charges are handled case by case and agreed in writing. No undisclosed automatic late fee is authorized.

9 Equipment Care And Condition

Use equipment only for ordinary household or office moving and storage. Do not use it for people, animals, hazardous materials, leaking liquids or substances likely to contaminate it. Follow manufacturer load limits and safe stacking instructions. Do not stand or ride on equipment, attach customer stickers, write on equipment or remove Company labels.
Keep equipment secure and reasonably protected from weather. Return every tote empty with its lid, together with all dollies. Ordinary cleaning and normal wear are included.
Report missing, damaged or defective equipment promptly. Company and Renter should record counts and visible condition at delivery and pickup; photographs may document condition. Pre-existing damage is not Renter's responsibility. Stop using defective equipment and notify Company so it can arrange an appropriate remedy.

10 Additional Charges

Missing tote, missing lid, or tote or lid damaged beyond normal wear: $15 per affected tote-and-lid set. A tote and lid form one set; the maximum is $15 for that set even if both are missing or damaged.
Lost or unreturned dolly, or dolly damaged beyond normal wear: $35 per dolly.
Excess cleaning for oils or grease, customer stickers or adhesive, or excessive pet hair requiring extra cleaning: $5 per affected tote. Ordinary cleaning and normal wear are included. If the same contamination makes a tote unusable and replacement is charged, Company does not also charge cleaning for that issue.
Qualifying missed delivery or pickup: $45 per actual failed trip under section 7.
Late cancellation before a delivery attempt: $35 under section 6. A qualifying missed delivery followed by cancellation before delivery: $45 total, without an additional cancellation fee.
Approved extensions and changes: the price and duration agreed in writing.
Company documents the basis for additional charges and sends an itemized notice before requesting payment. Charges must comply with applicable law. Renter may contact Company to question an error.

11 Payment Method Authorization

Acceptance of these rental terms alone does not authorize Company to save a payment card or automatically charge later fees. Additional amounts may be requested through an itemized invoice or secure payment request.
If Company offers saved-card payments, the cardholder must separately provide express authorization through a supported secure payment process. That authorization must identify the permitted charges and applicable notice arrangements. Company will email an itemized notice before any authorized additional card charge and provide a receipt afterward. If Renter is not the cardholder, the cardholder must separately authorize use of the card.
Company does not collect or store full card numbers or security codes in this agreement, by text or by email. Applicable legal and payment-dispute rights remain in effect.

12 Written Changes And Electronic Acceptance

Written notices and requests may be sent by email or text using the Company contact details above. Changes to dates, arrival windows, addresses, equipment, prices or extensions require written Company confirmation. A request alone does not confirm a change. Any additional charge for an extension or change must be disclosed and accepted in writing.
By checking the agreement acceptance box and submitting the booking request, Renter agrees to these rental terms and to use electronic records for this transaction. Company accepts the rental by issuing its booking confirmation after the conditions in section 3 are met. Company provides or makes available a copy of the accepted terms and confirmed booking details for Renter to retain.
This agreement does not waive rights or remedies that applicable law does not permit to be waived. Oregon law applies, subject to mandatory applicable consumer protections.